Privacy Policy


Modified 25 March 2020

Privacy Policy

We protect the privacy and confidentiality of the Personal Information of our Users, therefore, we have established this Privacy Policy which explains all the Personal Information we collect, as the purpose and treatment of such information.



1. General.

This document describes all the privacy practices that apply to the Services we offer when you use the Website and Services. This Privacy Policy constitutes a contractual agreement between you and Namfreelancer.

The Website ( including its Platform and any web or device applications, is owned and operated by NAMIBIA INCREDIBLE ANIMATIONS. IA collectively referred to as “We” and/or “Us” and/or “Namfreelancer”).

Namfreelancer is the Data Controller of your Personal Information and responsible for the collection, processing, and disclosure of your Personal Information as described in this Privacy Policy.

About Data Controller:

Business Name: Namfreelancer [Namibia Incredible Animations.].
− Owner: Remember Thomas
− Registration No.: cc/2019/02892
− Address: Ondangwa, Namibia.
− E-mail:

In this Privacy Policy, every time we mention “You”, “Your”, “User”, “Seller” or “Consumer”, we will be referring to any individual who creates an Account on the Website and/or uses the Website and Services.

By using our Website and Services, you agree to be bound by this Privacy Policy and expressly consent to the use and disclosure of your Personal Information in accordance with this Privacy Policy.

This Privacy Policy is incorporated into and subject to our Terms and Conditions.

Please note that “Terms and Conditions” herein referred to means our “Terms and Conditions”. The definitions set out in the Terms and Conditions apply to this Privacy Policy.

2. Collection of Your Personal Information

The Personal Information collected by us will solely be used in reference to the Services provided by our Website. We will not share, sell, or trade this information with any third parties. This does not apply to information that is publicly available, which we may collect and display on our Website.

In this Privacy Policy, every time we mention “Personal Information” and/or “Information”, we will be referring to any information about you that we collect when you use the Website and Services and/or create an account.

2.1. Information you Provide

We will collect the information directly provided by you hereinafter referred to as “Personal Information” and/or “Information”, when you create an account hereinafter referred to as “ Account” and/or use our Services, as follows:

– Name.
– Last Name.
– Address.
– Phone Number.
– Payment Method.
– E-mail.
– Any other details that may be required by Namfreelancer.

We do not retain information from you regarding your Payment Methods.

By providing your Personal Information, you grant us consent to collect and use it in accordance with this Privacy Policy and our Terms and Conditions.

We reserve the right to confirm and validate Personal Information and any other information provided by you at any time. If we determine that the Personal Information provided by you is unlawful, erroneous or incorrect (totally or partially), we may suspend or cancel your Account and any of our Services.

We have the right to file any applicable claim or proceeding if you provide unlawful, erroneous or incorrect Personal Information, in addition to using any other legal remedy available according to applicable legislation.

2.2. Information We Collect Automatically

We automatically collect Information about you exclusively to record how you make use of the Website and Services, tracking your interaction with us for security, including Information about:

− IP address.
− Login.
− Devices used.
− Services selected.
− Operating system and version.
− Network information.
− Any other information that can be collected automatically.

3. Consent

By accepting this Privacy Policy you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, and database rights (but no other rights) you have in your Personal Information, in any media now known or that may be known in the future, with respect to your Personal Information, solely for the purpose of enabling us the use of the Personal Information you provide to us for the use of our Website and Services, and to avoid the violation of any rights over that Personal Information.

By accepting this Privacy Policy you agree that Namfreelancer is the Data Controller of your Personal Information. We will only use your Personal Information in accordance with this Privacy Policy.

4. When does our Privacy Policy Apply

You should know that our Privacy Policy applies to the following situations and activities:

− Online activities: Any Information collected from you when you access and/or browse on our Website and/or create an Account and/or Use our Services.

− Other: Any Information collected from you when you contact us through our Support Section on the Website and/or by email.

5. When Does our Privacy Policy not Apply

Our Privacy Policy does not apply to any information about you and/or third parties, provided by third parties and/or publicly available and/or not subject to any restrictions. We are not responsible for the privacy practices of third parties.

6. What We do with Your Information

We collect, store and use your Personal Information in accordance with this Privacy Policy, and with our Terms and Conditions to: verify your identity; provide you with our Services; process your payments; identify your preferences and meet regulatory requirements.

7. Information Shared with Third Parties

By accepting this Privacy Policy you grant us authorization to share your Personal Information with our service providers, under their corresponding privacy conditions.

We do not sell, rent or share any of your personal information to third parties for their marketing purposes without your explicit consent.

We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud, and other rights, to help protect you and all our Users of any crime or fraud.

Please note that in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we may (and you authorize us to) disclose your Personal Information, user history, fraud complaints, and similar information without a subpoena. However, in an effort to respect your privacy, we will not otherwise disclose your personal information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of the information is necessary to: prevent imminent physical harm or financial loss; or report suspected illegal activity.

By accepting this Privacy Policy you agree that our Service Providers will operate as Data Processors to your Personal Information.

Please note that by accepting this Privacy Policy you agree that we may use any other Services Providers, from time to time, contracted solely by Namfreelancer.

8. Retention of your Information

We may retain your Personal Information until necessary but for a limited period of time that may not exceed one (1) year, since the cancellation of your Account and/or since the last payment received from you for our Services.

In some circumstances, we may retain your Personal Information for longer periods but in an anonymized form. This means we would delete any information which identifies you personally. We may also retain Personal Information where such retention is necessary for compliance with a legal or regulatory obligation to which we may be subject to.

9. Your Data Rights

9.1. Access

You may issue queries or ask questions about your Personal Information at any time, through our Website or by email and we will provide said Information.

9.2. Portability

You have a right to request a copy of the Personal Information that you have provided to us with your consent or which was necessary for us to receive in order to provide our services in a format that enables you to transfer that personal data to another organization.

9.3. Rectification

You may request, at any time, rectification on your Personal Information if you consider your Personal Information is inaccurate or incorrect, or when you wish to update your Personal Information.

9.4. Objection or Deletion

You may, at any time, object the use of your Personal Information or request its removal, once the period established in Section 8 of this Privacy Policy has ended. We may delete your Personal Information before the expiration of that period, when such information is not necessary, at our sole discretion.

10. Sending us your Data Information Requests

In order to receive a proper response on all requests referred to in Section 9 above, you must send your request by email to the following address:

11. Data Protection

The protection of your Personal Information is our priority. In this section, we describe how we handle the protection, confidentiality, and security of the Information we collect from our Users.

11.1. How we Protect your Information

We guarantee the privacy and confidentiality of your Personal Information and also guarantee that we have implemented physical and electronic security measures, as well as other appropriate administrative procedures to prevent unauthorized or illegal access by third parties to your Personal Information.

We will continually review and update our security policies and controls as technology changes to ensure ongoing information security.

We implement and maintain reasonable and appropriate technical and organizational security measures to protect the personal data we process, from unauthorized access, alteration, disclosure, loss or destruction.

We regularly audit our Website and platform with respect to our security measures and we ask third party experts to review our security controls against international standards. These audits help us to further improve our security level.

If despite our security measures, a security breach occurs that is likely to result in a risk to your Personal Information, we will inform the relevant Users and other affected parties, about the security breach as soon as reasonably possible.

We protect your information safely in a high-security data center, adhering to stringent security controls, measures and protocols to safeguard the privacy of your information. While we shall use our best efforts to ensure that the privacy of all information is kept secure, please note that it is an accepted fact that no data transmission conducted over the Internet and/or through other electronic channels can be guaranteed to be wholly secure. As such, please ensure that your information is not accessible or disclosed to anyone. Further thereto, we shall neither be held responsible nor liable for any damages or losses which you may suffer, whether directly or indirectly, as a result of said Information being stolen, tampered with, copied, abused, misused or otherwise violated.

Our obligation to maintain the privacy and confidentiality of your Personal Information will survive for the term established in Section 8 of this Privacy Policy.

11.2. Your Account Security

To control access to your Account on our Website, every User will be required to include your username and password. The username and password are the access key to your Account. To ensure the integrity of your password, you are advised to do the following:

− When choosing a password, do not choose one that can be easily guessed by other people.

− Avoid using personal information such as your name, birth date, telephone number or words listed in a standard dictionary.

− Memorize your password and do not write it down.

− The password should never be revealed nor made accessible to anyone.

− For your further protection, you are encouraged to change your password from time to time.

− If you have forgotten your password, you may request to reset it through the Website.

12. Using and Disclosing your Information

We use your Personal Information to help us provide you with our Services. We may use your Personal Information kept on our records, and other information we may obtain from your current and past activities when using our Website, to: resolve disputes; troubleshoot problems; measure User interest and Services, inform you about our new Services, and updates; customize your experience; detect and protect us against error, fraud, and other criminal activity; enforce this Privacy Policy and our Terms and Conditions; and as otherwise described to you at the time of collecting your information. At times, we may look across multiple users to identify problems or resolve disputes, and in particular, we may examine your Personal Information to identify Users using multiple User IDs or aliases. We may compare and review your Personal Information for errors, omissions, and to verify its accuracy.

You agree that we may use your Personal Information to improve our Services and customize our content(s), layout, and Services. These uses improve our Website and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using our Website and Services.

You agree that we may use your Personal Information to contact you and deliver information to you that, in some cases, is targeted to your interests, such as targeted banner advertisements, administrative notices, and communications relevant to your use of our Website and Services. By accepting this Privacy Policy and our Terms and Conditions, you expressly agree to receive this information and expressly accept to receive ads and our push notifications.

You agree that we may share and/or disclose your Personal Information in accordance with applicable law. Some examples include but are not limited to: When collection, use or disclosure of Personal Information are permitted or required by law; In the event that an emergency threatens an individual’s life, health, or personal security; If such Personal Information is available from a public source; In response to lawful requests by applicable local law enforcement agencies or regulatory agencies, or agencies with responsibility to oversee and enforce national security; If we reasonably believe that it is required by law to share or disclose your information in order to prevent, investigate, or take action regarding illegal activities. In addition, to establish or exercise our legal rights or defend against legal claims; In any case where we may reasonably believe that sharing information is necessary to prevent serious damage to your person or property or to the person or property of any third party; We may share personally identifiable information and information related to your use of our Website and Services, with companies or organizations connected to or affiliated with us, such as subsidiaries, sister companies, parent companies and service providers such as an email service provider to send you emails on our behalf, with the express provision that their use of such information must comply with this Policy.

13. International Transfer of your Information

We are domiciled in Ondangwa – Namibia, and we process and store your Personal Information in Namibia, however, our Service providers may process and store it someplace else.

If you are located outside Namibia and you choose to provide us with Personal Information, we will transfer your Personal Information to Namibia, for processing, and our service providers may process Personal Information in Namibia, and/or anywhere else. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your Personal Information to Namibia, we will protect it as described in this Privacy Policy.

14. Our Emails

We will send emails to you, from time to time, to let you know about offers, updates, improvements, ads and any important notices about our Website and Services. You are able to opt-out of these emails. However, other emails will be sent to you for security reasons (forgotten passwords, logins from new devices, etc.) for which you may not deactivate this option.

15. Changes to this Privacy Policy

Namfreelancer reserves the right to modify all or part of this Privacy Policy at any time, which will be notified to the User by email. In case the User does not agree to such changes, you should not continue to use the Website and our Services and you should send an email request to cancel your Account, and in any such case, your Orders will be canceled by us.

16. Governing Law and Jurisdiction

This Privacy Policy shall be governed by the laws of Namibia. In case of disputes, you expressly agree to submit to the exclusive jurisdiction of the courts of Ondangwa, Namibia.

17. Contact Us

For any questions, comments or complaints regarding this Privacy Policy, you may address us by writing an email to and that email receipt must be acknowledged by Namfreelancer.